This is a generic error message when the only solution is to try again. This could
be
Cengage's fault or a user input error.
Example: We were unable to open your product. Please try again in a few
minutes. If this issue continues, contact Support Services.
-
State what went wrong.
"The access code might have been entered incorrectly."
"We couldn't hear you clearly enough to score your recording."
-
Ask the user to try again. Use "please" if the error is most likely
Cengage's fault.
"Please try again."
"Try recording again to complete the question."
-
Provide the support link. If there is another possible reason for the
issue after user input error, include that information.
"If this issue continues, contact Support Services."
"If this issue continues, the access code might not be valid for the product
used in this course. Contact your original point of purchase for the correct
access code. If you purchased from Cengage, contact Support Services."