PDF versus a Help Article

Typically, anything intended for print should be created in a PDF format and anything intended to be read on a screen should be created in a web format.

• Articles dedicated to helping with navigation or usage of platforms or products should be kept in web form to make regular updates to keep content accurate and up to date.
• PDF documents with images and text can be hard to read in web format, limiting accessibility for users.
• Help information should be kept generic to be applicable to all, or most, users of Cengage products.
• Custom versions of help documentation for specific customers in PDFs or other formats are discouraged unless required by the adoption agreement.